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Evidence Guide: MSS408012 - Develop problem solving capability of an organisation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS408012 - Develop problem solving capability of an organisation

What evidence can you provide to prove your understanding of each of the following citeria?

Develop problem solving framework

  1. Consult with stakeholders across levels and areas of organisation to evaluate current state and confirm improvements
  2. Evaluate current strategies for problem finding and definition to identify potential improvements
  3. Evaluate current selection and application of problem solving tools to identify potential improvements
  4. Determine preferred problem solving strategy for organisation, expected outcomes and KPIs
  5. Review organisational structures, systems and procedures to determine changes that will facilitate improvements in problem solving
  6. Develop strategy for skills and/or other development to improve problem solving ability
  7. Oversee development of systems, procedures and documentation to support application of problem solving tools, tracking and reporting
  8. Liaise with process or system owners to generate support for proposed changes
Consult with stakeholders across levels and areas of organisation to evaluate current state and confirm improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current strategies for problem finding and definition to identify potential improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate current selection and application of problem solving tools to identify potential improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine preferred problem solving strategy for organisation, expected outcomes and KPIs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review organisational structures, systems and procedures to determine changes that will facilitate improvements in problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop strategy for skills and/or other development to improve problem solving ability

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee development of systems, procedures and documentation to support application of problem solving tools, tracking and reporting

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with process or system owners to generate support for proposed changes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Improve problem solving ability

  1. Oversee implementation of skills and/or other development activities according to identified strategy
  2. Facilitate development of information and communication methods to promote engagement with problem solving framework
  3. Guide and assist stakeholders to apply problem solving framework
  4. Facilitate allocation of resources and organisational support for problem solving and implementation of solutions
  5. Consult with stakeholders to determine need for additional or improved resources and skills and/or other development support
  6. Consult with stakeholders to determine any improvements in problem solving ability and/or outcomes
Oversee implementation of skills and/or other development activities according to identified strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate development of information and communication methods to promote engagement with problem solving framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Guide and assist stakeholders to apply problem solving framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate allocation of resources and organisational support for problem solving and implementation of solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to determine need for additional or improved resources and skills and/or other development support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with stakeholders to determine any improvements in problem solving ability and/or outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving effectiveness

  1. Monitor KPIs, reporting and tracking to determine effectiveness of problem solving
  2. Determine benefit/cost from implemented solutions
  3. Analyse interactions of problems with each other and organisation to determine implications for problem solving framework
  4. Review problem solving strategy with input from key stakeholders
  5. Facilitate identification and implementation of improvements to problem solving strategy
Monitor KPIs, reporting and tracking to determine effectiveness of problem solving

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine benefit/cost from implemented solutions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse interactions of problems with each other and organisation to determine implications for problem solving framework

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review problem solving strategy with input from key stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate identification and implementation of improvements to problem solving strategy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge